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Customer Experience in E-commerce for Public Sector Agencies in the UK: Post-Pandemic Lessons

• Telemedicine
• Leadership
• Metaverse

Abstract

This dissertation investigates “Customer Experience in E-commerce for Public Sector Agencies in the UK: Post-Pandemic Lessons” using a randomized controlled trial design. Through a human-centered lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.