Research Proposal
⭐ 4.8
Workforce Analytics and Customer Experience among Public Sector Agencies in the UK — A Comparative Perspective
Abstract
This research proposal investigates “Workforce Analytics and Customer Experience among Public Sector Agencies in the UK — A Comparative Perspective” using a benchmarking and maturity modeling. Through a socio-technical lens, the analysis integrates multi-source data to derive a stakeholder-aligned blueprint for researchers and practitioners.