Policy Brief
⭐ 4.4
UX Research and Customer Experience among Public Sector Agencies in the UK — 2021–2027 Trends
Abstract
This policy brief investigates “UX Research and Customer Experience among Public Sector Agencies in the UK — 2021–2027 Trends” using a Delphi study. Through a socio-technical lens, the analysis integrates multi-source data to derive a validated measurement model for researchers and practitioners.