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Robotic Process Automation Adoption in Regulated Utilities: Talent And Skills — Post-Pandemic Lessons

• InsurTech
• Public Policy
• FinTech

Abstract

This dissertation investigates “Robotic Process Automation Adoption in Regulated Utilities: Talent And Skills — Post-Pandemic Lessons” using a randomized controlled trial design. Through a behavioral lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.