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Customer Experience in MLOps for E-commerce Marketplaces: Post-Pandemic Lessons

• InsurTech
• Cybersecurity
• Data Privacy

Abstract

This dissertation investigates “Customer Experience in MLOps for E-commerce Marketplaces: Post-Pandemic Lessons” using a survey-based structural equation modeling. Through a human-centered lens, the analysis integrates multi-source data to derive a stakeholder-aligned blueprint for researchers and practitioners.