Research Proposal
⭐ 4.6
Customer Experience in Cold Chain Logistics for Microfinance Institutions: Post-Pandemic Lessons
Abstract
This research proposal investigates “Customer Experience in Cold Chain Logistics for Microfinance Institutions: Post-Pandemic Lessons” using a difference-in-differences analysis. Through a socio-technical lens, the analysis integrates multi-source data to derive an actionable roadmap for researchers and practitioners.