Coursework
⭐ 4.7
AIOps and Customer Experience among SMEs in Sub-Saharan Africa — Post-Pandemic Lessons
Abstract
This coursework investigates “AIOps and Customer Experience among SMEs in Sub-Saharan Africa — Post-Pandemic Lessons” using a randomized controlled trial design. Through a human-centered lens, the analysis integrates multi-source data to derive a stakeholder-aligned blueprint for researchers and practitioners.