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AIOps Adoption in Gen Z Shoppers: Customer Experience — Evidence from Latin America

• Metaverse
• AR/VR
• MLOps

Abstract

This policy brief investigates “AIOps Adoption in Gen Z Shoppers: Customer Experience — Evidence from Latin America” using a difference-in-differences analysis. Through a socio-technical lens, the analysis integrates multi-source data to derive a stakeholder-aligned blueprint for researchers and practitioners.